Process

Simple process. Clear ownership. No mystery work.

We don't start by selling you a plan. We start by understanding what you've got, what you need, and what you're willing to maintain.

Step 1 - Discovery (30-60 minutes)

We learn:

  • What you're building and who uses it
  • What's breaking today and what's quietly risky
  • Performance goals, budget, and timelines
  • Current stack: domain/DNS, app, data, deployments, and monitoring

Output: a short written summary and recommended path forward.

Step 2 - Environment Design

We define a known-good baseline:

  • Architecture and dependencies
  • Deployment flow
  • Monitoring plan
  • Security expectations
  • Backup and restore expectations
  • Responsibility boundaries

Output: an environment spec you can reference later.

Step 3 - Build & Migration

We:

  • Provision infrastructure
  • Migrate your app and data when applicable
  • Set up CI/CD or a clean deploy workflow
  • Lock in monitoring and alerting
  • Validate with a launch checklist

Output: a stable release and a rollback plan.

Step 4 - Run (Managed Operations)

This is the part most teams actually want:

  • Upgrades and maintenance
  • Incident response and troubleshooting
  • Performance improvements
  • Ongoing documentation as the system evolves

Output: boring reliability and fast response.

What we need from you

  • A main point of contact
  • Access to relevant accounts (domain/DNS/app repo)
  • Clarity on what success looks like for your team

What you can expect from us

  • Clear communication
  • Documented decisions
  • Constraints that prevent chaos
  • Ownership of the parts we agree to own